FAQs

Flooring:

Q. Do you move furniture for carpet cleaning?
A. We do not move furniture for carpet cleaning.

Q. Do I have to remove my old carpet?
A. When a technician looks at your floor we will recommend if the carpet needs to be replaced.

Q. Do you offer free estimates?
A. Yes, we offer free estimates.

Restoration:

Q. How long does it take to clean up after fire damage?
A. Fire restoration times are based on the severity of damage. It can be from a few days to 6 months.

Q. Can I inspect my home and belongings after fire damage?
A. You can inspect your home with proper masks, and we can supply them, so you do not breath in the toxic particles and contaminates that are airborne after a fire. We can also assist you with inspection of items that can be cleaned and help you determine what is salvageable.

Q. Should I try to clean it up myself?
A. We can help you determine if it is a DIY process based on severity.

Q. What are some safety concerns?
A. With any smoke there are concerns especially with respiratory issues if the smoke and contaminates that could be present in the air.

Q. How do I keep track of non-restorable items?
A. We will assist you with the process. The most important thing to do is to not throw anything away until an insurance adjuster sees the damaged items.

Q. Who is responsible for paying for your service?
A. Primarily the insurance will be paying for the service. We use the same software to bill services that the insurance companies use to generate costs. Generally, the insurance will prepare their own estimate and we will accept the original estimate and if the estimate is under costs, we will negotiate with the insurance company.

Q. Do you communicate with my insurance adjuster?
A. Yes, we will find out who the assigned adjuster is for your insurance how ever you have the right to request an independent adjuster. We recommend you hire an independent adjuster.

Q. What are some common effects of water damage?
A. Water damage causes odors, expansion of wood and doors. Water that is left can also damage flooring especially in wood floors and laminate flooring. The costliest damage can be that of growth of mold. Mold can start to grow withing 48 to 72 hours if the water is not properly removed.

Q. What does the water damage restoration process involve?
A. We will determine if your flooring can be salvageable based on the severity of the damage and the type of water (Clean water, Dirty water i.e., sewage water) The damaged materials will be dried by extracting the surfaces of water. We will also use air movers to dry the area at a minimum. Sometimes the drying process will also require dehumidifiers to dry the air of any humidity to help the drying process. We use specialized moisture readers to ensure that all areas are dry. The drying process can take 3 to 6 days and sometimes longer if the fans are turned off by the customer.

Q. How much does it cost to fix water damage?
A. Cost varies depending on the severity of the damage. It can be a simple extraction, or it can be a full tear down if structures are damaged from the water. We provide free estimates so you can have an idea of what it costs.

Q. What are the major causes of water damage?
A. Common cause are Water Heaters, Busted Pipes, Toilet, and Sink overflows. Heavy downpours can also cause water damage.

Q. How do I know if I have mold?
A. Musty odors are the first indications of mold activity. We have a Texas licensed mold contractor on staff with 30 years of experience that can assist you with any mold concerns.

Q. What’s the difference between mold and mildew?
A. Mildew is a generic term for mold. Mildew is common in restrooms especially on shower walls, shower windows, and other areas of your restrooms.

Q. What does mold look like?
A. Most people know mold as a black in color splotch. However, mold can have a green or brown tint as well. A common misconception is that mold is contained to the spots that are visual however some mold spores are microscopic. The spores can be 30 times smaller than a human hair. If you can see mold that means tens of thousands of spores that can be present throughout the area.

Q. Couldn’t I just remove the mold myself?
A. We don’t recommend it because you may be exposing yourself and your family to harmful substances. Spores are very small and without proper equipment the spores may still exist and cause illness.

Q. What health problems can mold cause?
A. Mold has been linked to allergies, headaches, weakness, confusion, and severe respiratory issues.

Q: What is mold remediation?
A. Mold remediation involves the removal of mold spores in your home or business. The levels of mold will be determined by having a mold consultant provide testing via surface swabs or air samples.

Q. How much does mold remediation cost?
A. It depends on the severity of the Mold. We will work with your insurance company on the costs.

Q: What sets you apart from your competitors?
A. We have multiple credentials and certifications (upon request) and 30 plus years of experience in the Fire and Water Restoration, Carpet Cleaning, Post Death, and Mold Remediation fields.